Shipping Policy

We ship to New Zealand Nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.

For other orders, we use a third-party courier service.

Estimated delivery cost:

Auckland Region: Non-Rural: $8 (Maximum 25kg or 0.125m3)

North Island: Non-Rural: $16 (Maximum 25kg or 0.125m3)

South Island: Non-Rural: $20 (Maximum 25kg or 0.125m3)

Rural address & Waiheke Island – Please contact us for estimated delivery cost


Estimated Processing Timeline:

For Customized Order:

Quotation: 1 to 2 working days

Design: 2-3 working days

Production: 2-3 working days

Delivery: 2-3 working days or longer depending on the region and our 3rd party shipping company delivery schedule

For Ready To Ship Order:

Processing: 2-3 working days

Delivery: 2-3 working days

For Pre-Orders:

Applicable for currently not in-stock orders, we will provide the estimated delivery time frame to you via a follow-up email once order has been made.

We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only.

The delivery timeframes are usually 2-3 working days to Auckland, 3-5 working days to North Island, 5-10 working days to South Island. However, it can take up to 14 working days for rural or out-of-the-way areas.


Track your orders

When your order has been processed and shipped, you will receive an email notification from us which will include the shipping details and the tracking number. Once your order has shipped from our warehouse. please directly contact the courier company with any inquiries about the status of your package.


Shipping Delay or Stolen Shipment

If there are Shipping Delays, it may take an additional 7-10 business days for delivery.

Please note: Shipping delays are completely out of our control, and we are not responsible for the delay that is occurred by the NZ courier company.

Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without a signature.  In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned “delivered” by the courier companies.

We are not responsible for lost or stolen packages or packages delayed in transit.


Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.


Shipping to Rural Areas

Please note: all rural freight delivery addresses will attract a Rural Delivery surcharge.

Our freight estimates on our website are to the registered freight company depot address, closest to the customer’s delivery address, and to most metropolitan addresses. For rural area addresses, freight companies reserve the right to charge a surcharge where they deem necessary. In this case, if the original shipping fee charged is not sufficient to cover the Rural Delivery Surcharge to deliver to the customer’s provided address, your order will be delivered to the nearest freight company depot address. From that point, it’s the customer’s responsibility to arrange delivery at your cost. When your order is ready for collection, depot staff will give you a call to let you know.

If you are not able to collect it from the depot and require a door-to-door service, our staff member will contact you by email to let you know the extra fee for the Rural Surcharge needed for the freight company to deliver the package to your provided address.


Bulky/Oversized Items

Any large, unusually-shaped, package over 1500mm, volume over 0.125m3, or heavy parcels over 25kg items within New Zealand might attract an oversize surcharge.


Highly Fragile Items

We are not able to ship any products/goods referred to as “highly fragile products”, such as acrylic, mirrors and glass related items, on our website or in marketing materials. You can choose to pick up the products/goods or arrange for your own trusted courier to pick up the item(s) from our warehouse.